Product Returns Guide

Firstly we’re sorry to hear this and secondly you’ve been really unlucky. Our parcels are well packed and our carriers (Royal Mail or DPD), are usually great. Also we only try to stock the best adult toy brands, so manufacturing faults are also extremely rare. However if your product does have a fault, we’ll arrange a replacement straight away. Just Contact Us or use this pages Returns Form, and we’ll get straight onto sorting it for you.

You’ve up to 30 days to change your mind on an order – as long as the item isn’t used or any lingerie tags or packaging seals aren’t broken or removed. Again, just use this Returns Form to let us know and we’ll send out the returns address to you. If you want to cancel, you’ll need to Contact Us ASAP as our ordering and dispatch is automated and parcels leave our warehouse fast!

It’s important that when you receive your product, *do not* remove any labels or break any seals until you’re happy the item is what you wanted. Also don’t ‘trash’ any packaging until you’ve tested any electrical products; you’ll need it all to return any items.We can’t refund or accept returns for items worn, soiled, marked, washed, smelling of perfume or smoke, no tags, no packaging (etc., etc.), unless the fault is with a manufacturing defect in which case all items are covered by a 6 month ‘fair wear and tear’ warranty. We also cannot refund any delivery charges as this part of our service to you has been completed, unless again, the return is due to a manufacturing fault or damaged on arrival.

Not a problem – feel free to use either our Contact Us form or this Returns Form – whichever you think is the most appropriate – and we’ll answer as quickly as possible for you. Also you could check our full Terms & Conditions.