Product Returns Guide
Contact Us…Before you do anything, please first read the brief info below and then contact us using this form. We can then deal with your request and get back to you ASAP.
Product Condition…Most important of all is that when you receive your order, *do not* remove any labels or tags until you’re happy the item is what you wanted. Also don’t ‘trash’ any product packaging, you’ll need it all to return any items.
Items that need Trying On…You can try on lingerie for size and fit just like you would in a high street shop. But the first time, make sure you try intimate adult lingerie on ‘over’ another item of clothing – hygiene etc.
The Obvious (we hope)…Due to hygiene reasons, it is NOT possible to return sex toys or lubricants that have been used. If you have broken the hygiene seal on your product – not all products have them – you will be unable to return it. Faulty items are not affected by this exclusion.
We also can’t refund or accept returns for items worn, soiled, marked, washed, smelling of perfume or smoke, no tags, no packaging etc., etc., unless the fault is with a manufacturing defect in which case all items are covered by a 12 month warranty. We also cannot refund any delivery charges as this part of our service to you has been completed.